Privacy Policy
At The Covert Group, we take your privacy seriously and are committed to protecting it and your transactions.

This policy explains when and why we collect personal information about people who visits our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@thecovertgroup.co.uk

Who are we?

We are The Covert Group, we are an electronics manufacturer and distributor, and our address is registered at: The Foundary Unit, Marcus Street, Birkenhead, Wirral, CH41-1EU.

The Covert Group consists of TCG-UK (The manufacture and sale of electronic surveillance equipment), TCG-Training Solutions (The training and assistance of customers / private teams / individuals in electronic surveillance eavesdropping, concealment and deployment), and TCG-Publishing (The author to all PDF’s and material written)

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products, request to register on the website or make a general enquiry.

What type of information is collected from you?

We only take your email address from general enquiries, but should you make a purchase, we will need to store your delivery and shipping information, telephone number and other commonly required details.

We do not nor will we ever pass your information out to anyone.

We are committed to protecting the privacy of any personal data that you may submit to the TCG-UK website.

You are permitted to visit the website without revealing who you are, or disclosing any personal data about you.

How is your information used?

We may use your information to:

•    Contact you about your account
•    Contact you about your order
•    Notify you of changes to our services

How long do you keep my information?

We regularly review how long we keep personal information regularly. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

No one… We will not sell or rent your information to third parties under any circumstances.

We will not share your information with third parties for marketing purposes at all.

Third Party Providers

We may transfer your personal information to a third party such as PayPal etc, as part of a sale of some or all of our business and assets.

Do you pass information to authorities?

As a UK manufacturer of surveillance equipment, we will only pass information out if we are required to by law. If our equipment is found to be used illegally then we are duty bound to assist.

Marketing

We will not contact you for marketing purposes by email, phone or text message unless you have given prior consent.

Via our contact form you can revoke any of these choices at any time by contacting us by email: info@thecovertgroup.co.uk

How you can access and update your information

If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@thecovertgroup.co.uk.

You have the right to ask for a copy of the information The Covert Group hold about you. Security precautions are in place to protect the loss, misuse or alteration of your information.

Non-sensitive details (your email address etc.) are transmitted normally over the internet using SSL. Data is transmitted securely over the internet to us, however no system is 100% secure and you do so at your own risk.

Once we receive your information, our best efforts ensure its security on our systems. We have given you a password which enables you to access our websites, you are responsible for keeping this password private.

Profiling

While at this time we do not create a profile of you, we will not do so in the future. Profiling method allows us to tailor products to you via email etc and due to how you scroll through our website. We will only ever send a general marketing campaign and not a specific one in order to combat this.

Cookies and use of cookies

The Covert Group website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

(For example, we use cookies to store your log in session and which pages you visit.) This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by changing your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access third party websites using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Website analytics

Our website uses Google Analytics to show the success of our pages and the products of interest. This helps us better understand the markets interest and gives our developers a direction in which technologies to focus on.

This information is collected by Google. We only process this data by accessing it.

Review of this Policy

We regularly keep this Policy updated. This Policy was last updated in August 2021.